Terms and Conditions

Last updated: 17/09/2025

Welcome to Electreia (“we”, “our”, “us”). These Terms and Conditions (“Terms”) govern your use of our website electreia.co.uk (the “Service”) and the purchase of products from us. By accessing or using our Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

Table of Contents 1. Introduction 2. Definitions 3. Product Information & Availability 4. Pricing & Payment 5. Delivery & Shipping 6. Order Process 7. Returns & Refunds 8. Warranties & Liability 9. Intellectual Property 10. Privacy & Data Protection 11. Prohibited Uses 12. Termination 13. Governing Law & Jurisdiction 14. Severability 15. Waiver 16. Changes to Terms 17. Force Majeure 18. Entire Agreement 19. Contact Information

1. Introduction

Company Details:
Company Name: LORDCARE LIMITED
Company Number: 15982435
Registered Address: Academy House, 11 Dunraven Place, Bridgend, Mid Glamorgan, United Kingdom, CF31 1JF
Email: info@electreia.co.uk
B2B: b2b@electreia.co.uk
Phone: +44 7441 393947

2. Definitions

“Company” refers to LORDCARE LIMITED trading as Electreia
“Customer” or “you” means the individual using the Service
“Products” refers to items sold through our website
“Order” means your request to purchase products from us
“Contract” means the legally binding agreement formed when we accept your order

3. Product Information & Availability

We strive to ensure product descriptions, specifications, prices, and availability are accurate, but do not guarantee error-free information. Images are illustrative only; actual products may vary. All products are subject to availability. Technical specifications may change without notice.

4. Pricing & Payment

Prices are in GBP and include VAT where applicable. Local taxes/duties may apply for international orders. We accept Visa and Mastercard only. Payments are processed securely and we do not store card details. If an obvious pricing error occurs, we may cancel orders and refund you. See also our Privacy Policy.

Currencies & Pricing: Prices on the Website may be displayed in multiple currencies. The currencies currently offered on the Website are: GBP (£), EUR (€), USD ($), CAD (C$), AUD (A$), and NZD (NZ$). The currency applicable to your order will be the one you select at checkout. If your card/account is denominated in a different currency, your issuer or payment provider may apply its own exchange rate and fees. Displayed prices are indicative until confirmed at checkout; rounding may occur.

5. Delivery & Shipping

We ship worldwide where permitted. Standard delivery: £9.99 flat rate. Free delivery on orders £50+ (after discounts). Express options may appear at checkout. Typical times: UK 3–14 business days, International 5–21 business days. Delivery times are estimates, not guarantees. See our Shipping Policy for details.

6. Order Process

Placing an order is an offer to purchase. We confirm acceptance via email. We may cancel orders if items are unavailable, payment fails, or for fraud concerns.

7. Returns & Refunds

You may return products within 30 days in original condition. Some items are excluded (e.g., custom or used products). Refunds processed within 14 days to the original payment method. See our Return & Refund Policy for full details.

8. Warranties & Liability

Products include manufacturer warranties where applicable. We warrant products against defects for 12 months (normal use). Liability is limited to the purchase price. We are not liable for indirect losses, misuse, or normal wear and tear.

9. Intellectual Property

All content (text, images, logos, software) on this Site is owned by us or licensed. You may use the Site for personal, non-commercial purposes only. No reproduction without permission.