Shipping Policy
Last updated: 15/09/2025
This Shipping Policy explains how Electreia ships orders placed on electreia.co.uk. Please also review our Return & Refund Policy, Privacy Policy and our Cookie notice (manage preferences in Cookie Settings).
1. Delivery Coverage
We ship across the United Kingdom and to many international destinations. Available services, prices and estimated delivery windows are shown at checkout based on destination, weight and courier availability.
2. Shipping Methods & Costs
We use trusted carriers (e.g., Royal Mail, DPD, DHL, FedEx). Options vary by destination.
| Region / Method | Estimated Delivery Time* | Fee |
|---|---|---|
| UK — Standard | 3–14 business days | £9.99 flat rate |
| UK — Express | Faster options shown at checkout (where available) | Calculated at checkout |
| International — Tracked | Typical range 5–21 business days (varies by country/service) | Calculated at checkout |
*Delivery windows are estimates and not guarantees.
3. Order Processing
Orders are usually processed within 1–2 business days (Mon–Fri, excluding public holidays) after payment confirmation. You’ll receive a dispatch email with tracking once shipped.
4. Address Accuracy
Please provide a complete and accurate shipping address at checkout. We are not responsible for delays or non-delivery caused by incorrect or incomplete address details.
5. Failed or Missed Deliveries
If a delivery attempt fails, the parcel may be held at a local depot or returned. Redelivery/return charges may apply. Use carrier tools to reschedule or add instructions where available.
6. Customs, Duties & Taxes (International)
International shipments may be subject to import duties, taxes and fees levied by the destination country. These charges are the recipient’s responsibility and are not included in our item price or postage. We declare shipment value and contents as required by law. Customs processing can cause delays outside our control.
7. Delivery Timeframes & Delays
Quoted timeframes are estimates. Delays may occur due to carrier disruptions, customs inspection, peak seasons, severe weather, or other events beyond our control.
8. Damaged or Lost Packages
Transit damage: If your parcel arrives visibly damaged, note this with the courier and contact us within 48 hours with photos of the packaging and contents. Lost shipments: If your parcel does not arrive, contact us within 7 days of the expected delivery date so we can open a carrier investigation.