Privacy Policy

Last updated: 17/09/2025

This Privacy Policy explains how Electreia (“we”, “us”, “our”) collects, uses, and protects your personal information when you use electreia.co.uk (the “Site”) or purchase our products. Read this together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and our Cookie notice. Manage preferences in Cookie Settings.

Table of Contents 1. Who We Are 2. What We Collect 3. How We Collect Data 4. How We Use Your Data (Purposes & Legal Bases) 5. Sharing Your Data 6. International Transfers 7. Data Retention 8. Security 9. Marketing Choices 10. Your Rights (UK GDPR) 11. Children 12. Cookies 13. Complaints 14. Changes to this Policy Contact

1. Who We Are

Data Controller: LORDCARE LIMITED (trading as Electreia) Company number: 15982435 Address: Academy House, 11 Dunraven Place, Bridgend, Mid Glamorgan, United Kingdom, CF31 1JF Email: info@electreia.co.uk | B2B: b2b@electreia.co.uk Phone: +44 7441 393947

2. What We Collect

Identity & Contact — name, email, phone, billing & shipping address.
Order Details — products purchased, order value, delivery preference, support history.
Payment — card details entered via secure payment provider(s); we do not store full card numbers.
Account — login, hashed password, wishlist, saved addresses.
Communications — messages sent to support/B2B and via forms.
Technical — IP address, device/browser, pages viewed, cookies and similar technologies (see our Cookie notice).

3. How We Collect Data

Directly from you — when you browse, create an account, place an order, contact us, subscribe to marketing.
Automatically — via cookies/analytics when you use the Site (manage via Cookie Settings).
From third parties — payment providers, delivery partners (status/verification), fraud-prevention tools.

4. How We Use Your Data (Purposes & Legal Bases)

Process orders & deliver products — to perform a contract with you.
Account & customer service — legitimate interests and/or contract performance.
Payments & fraud prevention — legitimate interests and legal obligations.
Marketing (news, offers) — with your consent (unsubscribe anytime).
Analytics & Site improvement — legitimate interests (to run, grow, secure our business).
Legal & tax compliance — legal obligations.

We share data with trusted providers only as needed to run the Site and fulfil orders:

Payment processors — to take and verify payments.
Couriers & logistics — to deliver your order and provide tracking.
IT, hosting & analytics — to operate the Site, security and performance.
Professional services — accountants, legal advisors where required.

We do not sell your personal data.

6. International Transfers

If we transfer data outside the UK/EEA, we use appropriate safeguards (UK IDTA/EU Standard Contractual Clauses) or rely on an adequacy decision.

7. Data Retention

Orders & invoices — typically 6 years (tax/accounting).
Support enquiries — up to 24 months.
Marketing records — until you unsubscribe or withdraw consent.
Cookies/analytics — per our Cookie notice or your browser settings.

8. Security

We implement appropriate technical and organisational measures (encrypted transport, access controls, backups). No method is 100% secure; please keep credentials confidential and update your password regularly.

9. Marketing Choices

Emails are sent only with your consent. Click “Unsubscribe” in any email or contact us at info@electreia.co.uk. B2B partners: b2b@electreia.co.uk. Manage cookies via browser settings or Cookie Settings (see Cookie notice).

10. Your Rights (UK GDPR)

You have the right to request: access, rectification, erasure, restriction, portability, and to object to processing based on legitimate interests or direct marketing. Where processing relies on consent, you can withdraw it at any time.

To exercise rights, email info@electreia.co.uk. We may need to verify your identity.

11. Children

Our Site is not intended for children under 16. We do not knowingly collect data from children.

12. Cookies

We use cookies and similar technologies for essential functions, analytics, and personalisation. Details (types, purposes, retention) are in our Cookie notice. You can adjust your preferences anytime in Cookie Settings.

13. Complaints

If you have concerns, please contact us first. You also have the right to complain to the UK Information Commissioner’s Office (ICO): ico.org.uk or call 0303 123 1113.