Frequently Asked Questions (FAQ)

No, you can checkout as a guest. Creating an account lets you view order history faster and save details for next time.

We process orders quickly. If you need to cancel or edit details, email us immediately at info@electreia.co.uk. If the order has already shipped, please use our Return & Refund Policy.

Enter your coupon at checkout. Unless stated otherwise, only one code can be used per order and it doesn’t apply to gift cards or already-discounted items.

We ship worldwide. Standard shipping is £9.99 flat. Orders of £50+ ship free. Express options may appear at checkout if available.

Orders are processed in 1 business day. Typical estimates: UK 2–4 business days • Europe 5–10 business days • Rest of World 7–14 business days. Times may vary due to carrier delays, customs, holidays or weather.

You’ll get a dispatch email with tracking once shipped. Soon you’ll also be able to use our “Track Your Order” page with your order number and email.

International shipments may have import duties/taxes/fees charged by local customs. These are the customer’s responsibility.

You can return items within 30 days of delivery if unused, in original packaging, with all accessories/manuals. Proof of purchase required.

For change-of-mind returns, the customer covers postage. If faulty/wrong item, we’ll cover reasonable return costs—contact us for approval/label.

Within 14 days of receipt/inspection. Refunds go back to the original payment method. Banks may take 1–2 billing cycles to post.

Most electronics include 12 months warranty against manufacturing defects unless otherwise stated. Manufacturer warranties may differ.

For transit damage, note it with the courier and contact us within 48h with photos. For DOA (non-functional), contact us within 7 days. We’ll arrange repair, replacement, or refund.

Email info@electreia.co.uk with subject “Warranty Claim”, order number, product/SKU, fault description and photos/videos. We’ll send RMA instructions.

We accept Visa and Mastercard only.

Yes — payments are processed by a PCI-DSS compliant gateway using TLS encryption. We don’t store card data. Your bank may require 3-D Secure.

We sell new products. If an item is refurbished or graded, it will be clearly labelled.

Check the product page for plug type and voltage. UK standards apply to most items. For other regions, an adapter may be required.

For B2B or wholesale inquiries, contact us directly via email.