Warranty Guide: What’s Covered Under 12 Months

Last updated: 28/09/2025

All eligible electronic items come with a 12-month warranty.
This guide explains what’s included, what isn’t, and how to make a claim if you ever need support.

1) What’s Covered

• Manufacturing defects (faulty components, internal malfunctions)
• Hardware failures not caused by misuse
• Problems that prevent the device from working as intended

2) What’s Not Covered

• Accidental damage (drops, spills, cracks)
• Normal wear and tear (scratches, cosmetic issues)
• Misuse, modifications, or third-party repairs
• Consumables like batteries, cables, or accessories beyond normal warranty scope

3) Warranty Duration

Coverage lasts for 12 months from the delivery date.
Proof of purchase is required for all claims.

4) How to Make a Claim

1. Email info@electreia.co.uk with your order number and issue description.
2. Attach photos or videos where helpful.
3. Our team will guide you through the RMA (Return Merchandise Authorisation) process.
4. Once received, faulty items may be repaired, replaced, or refunded in line with UK consumer law.

5) Extra Support

For business clients, please contact b2b@electreia.co.uk for tailored support options.
Our team aims to reply within 1 business day.

Final Thoughts

Our 12-month warranty is designed to give you peace of mind.
With fair coverage, clear rules, and real support, you can shop confidently knowing we’ve got you covered.