Contact Us
Last updated: 10/09/2025
How can we help?
Questions about orders, delivery, returns, warranty or product compatibility? Send us a message — our team will get back to you. For order-related queries, please include your Order Number.
For business enquiries, write to b2b@electreia.co.uk.
Quick facts
- Worldwide delivery: £9.99 flat rate per order • Free from £50 (after discounts)
- Dispatch: 1–2 business days • Transit (est.): typically 3–14 business days
- Returns: 30 days from delivery • Refunds: within 14 days after inspection
- Warranty: 12 months on many electronics (manufacturing defects)
- Payments: Visa / Mastercard (debit & credit)
Note: International orders may be subject to local duties & taxes collected by carriers or customs.
Contact details
Email (support): info@electreia.co.uk
Email (B2B): b2b@bordeux.co.uk
Phone: +44 7441 393947
Support hours: Mon–Fri 9:00–18:00 UK
Typical first response: within 24 hours