Acceptable Use Policy (AUP)

Last updated: 17/09/2025

This Acceptable Use Policy (“AUP”) governs your access to and use of electreia.co.uk/ (the “Website”) and any related services operated by LORDCARE LIMITED. It forms part of our Terms & Conditions and is incorporated by reference.

Table of Contents 1. Scope & Who Applies 2. Eligibility & Account Security 3. Acceptable Use Principles 4. Prohibited Activities 5. User Content & Reviews 6. Intellectual Property 7. Data Protection & Privacy 8. Monitoring & Enforcement 9. Reporting Abuse 10. Consequences & Liability 11. Changes to this AUP 12. Governing Law Contact Us

1. Scope & Who Applies

This AUP applies to all visitors, account holders, purchasers, reviewers, or anyone interacting with our Website or communication channels. By using the Website, you agree to comply in full. If you use the Website on behalf of a business, you confirm you are authorised to bind that business.

2. Eligibility & Account Security

You must be 18+ (or the legal age in your jurisdiction) to create an account or place orders. Keep your login credentials safe — you’re responsible for all activity under your account. If you suspect unauthorised access, notify us immediately at info@electreia.co.uk or b2b@electreia.co.uk.

3. Acceptable Use Principles

Use the Website lawfully, responsibly, and respectfully. This includes:

Following all applicable laws and regulations.
Providing accurate information when creating an account or making purchases.
Using the Website only for its intended purpose: shopping, managing orders, leaving reviews, and contacting support.

4. Prohibited Activities

You must NOT:

Engage in unlawful, fraudulent, or abusive behaviour.
Upload malware, harmful code, or attempt to hack our systems.
Disrupt Website services (e.g., DDoS, spamming, flooding).
Use bots/scrapers without written consent.
Infringe intellectual property rights.
Harass, threaten, or post abusive content.
Collect or misuse personal data without consent.
Use unauthorised commercial promotions or resell access.

5. User Content & Reviews

You’re responsible for what you post. Content must be truthful, relevant, and respectful. By posting, you grant LORDCARE LIMITED a licence to use content for site operation and compliance. We may moderate or remove content at our discretion.

6. Intellectual Property & Takedowns

If you believe your IP rights are infringed, email info@electreia.co.uk (B2B: b2b@electreia.co.uk) with subject “IP Complaint”. Provide identification, the infringing URL, and a statement of good-faith belief. We may remove or block access while investigating.

7. Data Protection & Privacy

Your use of the Website must comply with our Privacy Policy and applicable laws (UK GDPR, DPA 2018). Don’t attempt to extract, harvest, or misuse personal data.

8. Monitoring & Enforcement

We may monitor Website activity to protect security and enforce this AUP. We reserve the right to suspend accounts, refuse orders, block IPs, or take legal action where needed.

9. Reporting Abuse

If you discover abuse or security issues, contact us at info@electreia.co.uk (B2B: b2b@electreia.co.uk). Please include details (URLs, screenshots, timestamps, logs).

10. Consequences & Liability

Breach of this AUP may result in suspension/termination without notice, and potential civil/criminal liability. You agree to indemnify LORDCARE LIMITED, its employees and affiliates against losses arising from your breach.