After-Sales Support: How We Help You Beyond the Purchase

Last updated: 28/09/2025

Buying a product is only the first step — our support continues long after checkout.
Here’s how our after-sales service keeps you covered, whether you need help with setup, compatibility, or warranty.

1) Setup & Compatibility Help

Unsure if your new device works with your existing setup?
Our team can guide you through installation, configuration, and compatibility checks.

2) Warranty & RMA Guidance

If something goes wrong within your 12-month warranty, we’ll walk you through the Return Merchandise Authorisation (RMA) process.
This includes inspection, repair, replacement, or refund where applicable.

3) Returns & Refunds

Our 30-day return window means you can shop confidently.
Refunds are typically processed within 14 days after we receive and inspect the return.

4) How to Reach Us

• General support: info@electreia.co.uk
• Business enquiries: b2b@electreia.co.uk
We aim to respond within 1 business day.

Final Thoughts

Real support means being available before, during, and after your purchase.
From setup to warranty, we’re committed to helping you get the most out of your products.